What we provide
▸Prior site visit and event security plan
▸Access control, ticket checks, guest flow management
▸Crowd management and conflict prevention
▸Maintaining order and handling incidents on site
▸Liaison with the organiser and the authorities
A closer look
Access control and checks
Our specialists ensure proper control of entry points, checking tickets or invitations and carrying out security screening, so that only authorised people enter the event area.
Crowd management and guidance
At large events we pay particular attention to crowd management: we ensure attendees move safely and in an orderly way, and prevent crowd incidents from developing.
Discreet yet visible presence
Our security staff are present discreetly but firmly: their presence is noticeable, but it does not disrupt the flow of the event.
Why is the guest number not enough?
Two events with the same attendance can have entirely different security requirements. An invitation-only corporate event with a single entrance calls for different arrangements than a multi-day outdoor event with several entry points, alcohol service and a stage programme.
The headcount can therefore only be set responsibly once the venue, the programme, the guest profile, the entrances, the evacuation options and the organiser’s processes are known.
What we examine during the site visit
During the walk-through we review:
- the entry points;
- ticket or invitation checks;
- guest flow;
- areas prone to congestion;
- restricted and technical zones;
- parking and vehicle movement;
- evacuation routes;
- communication with the organiser;
- the parts of the programme when heavier movement is expected.
The security service has to be integrated into the running of the whole event. The personnel cannot operate in a separate system from the organiser, the technical crew or the venue operator.
How we work
01
Risk assessment
Free site survey, mapping the property and the risks involved.
02
Tailored plan
Guard instructions, patrol points, reporting routine, headcount and technology.
03
Roll-out
Contract with liability set out in writing, service launched with trained personnel.
04
Ongoing supervision
Up-to-date guard logs, incident reports and regular feedback to you.
Frequently asked questions
What should the service plan contain?
The plan has to record, briefly and unambiguously:
- the service points;
- the access control procedure;
- the directions of guest flow;
- the communication and notification chain;
- incident escalation;
- the boundary between the organiser's and the security service's duties;
- shift changes;
- incident documentation.
The plan must be talked through with the key people before the event. A document is only usable if the on-site personnel know it and understand it.
How does access control affect the guest experience?
Access control is not only a security point; it is the guest's first encounter with the event. Slow, inconsistent or discourteous checks can create tension before the programme has even begun.
The method of checking, the entitlements, the handling of problematic tickets, re-entry, and who decides in exceptional situations all need to be clarified.
The security personnel's task is the consistent application of lawful rules agreed in advance with the organiser.
Is documentation and a post-event review produced?
At a larger or more complex event it is worth summarising the significant incidents, the actions taken and the lessons learned. This helps clarify a case afterwards, and it improves the planning of the next event.
What to look for in a quote
Check whether it includes:
- the security headcount and its breakdown over time;
- the on-site supervisor;
- the number of access points;
- shift changes;
- the equipment required;
- travel and accommodation, where relevant;
- the documentation;
- communication with the organiser.
What determines the price?
Several factors shape the exact fee: the site, the number of hours, day or night duty, the risk level, the headcount required, the technical needs and the extent of documentation. We provide a precise, tailored quote after a free on-site survey.
